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 Shipping, Returns & Cancellations
Free Standard Ground Shipping Is Include In All Pricing
All items sold on the Rocking Chair Jack website come as "KD" or knockdown. Some light assembly is required.
P.O. Boxes - We DO NOT deliver to any P.O. Boxes, APO's or FPO's
We make every effort to ship ordered merchandise as soon as possible. Orders to be shipped using Standard Shipping will be shipped via UPS or FedX ground service.
Standard shipping includes door-to-door delivery to a commercial or residential address in the USA based on your selection at the time of the order.
Please allow 6-8 business days for standard delivery. Our goal is to ship your items within 2 business days of receiving a complete order.
Shipping policies of the carrier will apply.
Damage
It is the responsibility of the customer to inspect the shipment and report any damage at the time of delivery by noting it on the shipping company paperwork at the time of signing for the delivery. The customer must immediately notify Rocking Chair Jack at this time. If the customer fails to do make a proper notation of the paperwork or notify us in a timely manner and there is damage reported to us at a later time, Rocking Chair Jack will be limited in it’s ability to assist with claims for damages and while we will try to assist you, we will not be responsible for any claims in this situation.
Cancellation
If your order consists of out-of-stock items or contains both in-stock and back-ordered items, the customer will be contacted and the in-stock items may be shipped as requested. In the case of out-of-stock items, the customer may also elect to cancel the order, in this event the customer will be entitled to a refund.
If you change your mind and simply want to cancel the order prior to the time we have ordered it from the factory, there will be a charge of $50 or 10% of the order, whichever is the higher amount. If we have already ordered the merchandise from the factory, regardless of whether or not the order has shipped, the order is not cancellable without our approval.
If we decide to approve a cancellation after the items have been ordered from the factory but before it has been shipped there will be a restocking fee of up to 15%.
If we agree to a cancellation after the order has been shipped, there will be a 20% restocking fee plus all freight charges, including charges for consolidation or return shipping, will be paid by the customer.
Returns
If you are shipped defective goods or an overage/shortage, or incorrect goods in comparison to your invoice, Rocking Chair Jack will pay the shipping costs to fix the error but only if you contact us first and get a Return Authorization. You have 3 days from the arrival of your package to report this.
Use our contact form or email us at info-at-rockingchairjack-dot.com with the order number and a brief explanation of the situation. You will be emailed further instructions.
If the goods are NOT incorrect or defective and you wish to return them, unopened, you have 3 days from when the shipment arrives to return the goods. You will need to submit to us with a brief explanation of the situation. A refund will be provided within 30 days after the merchandise is received at our warehouse. You will not be refunded the original or return shipping costs. You must make sure the merchandise is packaged properly in original packing materials or equivalent for return shipping and you will bear responsibility for damage in transit. Any merchandise returned for this reason will incur a 20% restocking fee. |
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